Privacy Policy

Last Updated: 11/23/25

Matricentric Health & Well Care (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit forms, or communicate with us electronically.

By using this website, you agree to the terms outlined below.

1. Who We Are

Matricentric Health & Well Care is a mother-centered women’s health clinic providing integrative GYN care, postpartum support, perimenopause and menopause care, sexual wellness services, and educational resources.

This Privacy Policy applies to website interactions and general electronic communications and is separate from the HIPAA Notice of Privacy Practices provided to clinical patients.

2. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Information submitted in website forms

  • Messages sent through text or email

We do not ask for or store medical history through the website’s general inquiry form.

B. Automatically Collected Information

  • IP address

  • Browser and device type

  • Pages visited

  • Time on site

  • Referring links

This helps us understand how our website is used and improve its performance.

C. Cookies & Tracking Technologies

We use cookies and similar technologies for analytics and site optimization.
You can disable cookies at any time through your browser settings.

3. How We Use Your Information

We may use your information to:

  • Respond to inquiries

  • Coordinate communication or scheduling

  • Send SMS messages (with consent)

  • Send emails you request or opt into

  • Improve website performance

  • Provide customer service or administrative support

We do not sell personal information.

4. Mobile SMS Messaging Privacy Policy

Information collected:

We may collect information such as name, phone number, and email address.

Use of information collected:

We may use the information we collect to perform the services requested, including billing, customer service, appointment reminders, and other administrative requests.

Sharing of information collected:

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
This includes text messaging opt-in data and consent.

Your rights regarding SMS communication:

As a current or prospective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us.
You can text us HELP at any time to receive help.

Additional required disclosures:

  • Messaging frequency may vary.

  • Messaging and data rates may apply.

  • All policies are followed according to CTIA guidelines 5.2.1.

  • At any time, if you want your information removed, you can contact us via email or regular mail.

5. Email Communication

When you email us or join our email list, you consent to receiving replies or updates related to your inquiry, clinic information, or newsletters.
You may unsubscribe from non-clinical email communications at any time.

We do not request or send PHI via email.

6. How We Store & Protect Information

We use reasonable technical, physical, and administrative safeguards to protect your information, including encrypted systems for clinical data, secure hosting platforms, and restricted access.

However, no digital system is completely secure.
Use of web forms, email, or SMS is at your discretion.

7. Sharing of Information

We may share information only when necessary:

  • To comply with legal obligations

  • With service providers who support our website or communication systems

  • With your explicit consent

We never sell personal information or SMS data.

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices, content, or accuracy of those sites.

9. Children’s Privacy

This website is not intended for children under 16.
We do not knowingly collect personal information from children through the website.

10. Your Rights

You may request:

  • Access to the data we have about you

  • Correction of inaccurate information

  • Deletion of your information

  • To opt out of communications

To make a request, email hello@matricentrichealthcare.com

11. Changes to This Policy

We may update this Privacy Policy at any time.
The “Last Updated” date will reflect the most recent revision.

Continued use of the website indicates acceptance of changes.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

Matricentric Health & Well Care
Email: hello@matricentrichealthcare.com
Website: MatricentricHealth.com
Mailing Address: 1601 Concord Pike, Wilmington, DE 19803